Privacy Policy
Special Day Supplies ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you use our website or book a rental with us, how we use it, and the choices you have.
Information We Collect
When you make a booking, we collect the information you provide directly, which may include:
- Your name, email address, and phone number
- Your event date, delivery region, and delivery/pickup details
- Information about the package and add-ons you select
- Any notes you provide about your event
We do not collect or store your payment card details ourselves. Payments are processed securely by Stripe, Inc. — see "Payment Processing" below.
How We Use Your Information
- To confirm, schedule, and fulfill your rental booking
- To communicate with you about your booking, delivery, and pickup
- To process payments and refundable deposit holds
- To respond to questions or support requests
- To improve our services and website
Payment Processing
All payments are handled by Stripe, a third-party payment processor. When you pay, your card details are sent directly to Stripe and are never stored on our servers. Stripe's use of your information is governed by Stripe's own privacy policy.
Information Sharing
We do not sell, rent, or trade your personal information. We only share information with:
- Stripe, to process your payment
- Service providers who help us operate our business (for example, email or hosting providers), under obligations to protect your data
- Law enforcement or regulators, if required by law
Data Security
We take reasonable steps to protect the personal information you share with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain booking and contact information for as long as necessary to fulfill your booking, comply with our legal and tax obligations, and resolve any disputes.
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below.
Children's Privacy
Our website and services are intended for adults arranging events. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.